All orders ship from our warehouse in Pickering, Ontario, Canada. US orders clear customs with all duties covered, so there's never anything extra to pay on delivery.

We process orders within 1-2 business days, and you'll get a shipping confirmation with tracking the moment yours is on its way. From there, delivery usually takes:

• 5-10 business days for US orders
• 2-4 business days within Canada

Deliveries to Hawaii, Alaska, and other remote areas can take a little longer, and processing can stretch during periods of high demand. Ordering for a specific swim lesson or trip? Give yourself a comfortable buffer, and if timing is tight, email us at support@kaizenkidz.com before ordering.

We currently ship across Canada and the U.S., with plans to expand internationally soon.

Once your order ships, you’ll receive a confirmation email with a tracking link to follow your package.

You have 30 days from delivery to start a return. Exchanges are always free, including return shipping, and in many cases we can fix an issue by mailing you a free replacement part, with nothing to box up or send back. Refunds for change-of-mind returns have a $10 return shipping fee, deducted from your refund. And if we got something wrong, like a damaged or defective item or the wrong item, everything is free and we cover the costs. Gently used returns are welcome, just make sure everything comes back clean, dry, and complete with all its parts. To get started, visit our Returns & Exchanges page.

Visit our Returns & Exchanges page and click "Start a return or exchange." You'll need your order number and the zip or postal code from your order, and the portal walks you through the rest, including your prepaid return label or QR code. Many issues, like a broken part or a too-small strap, get fixed with a free replacement mailed to you, with nothing to send back at all.

Exchanges are always free, including return shipping, and so is any return where we got something wrong, like a damaged or defective item or the wrong item. If you're returning for a refund because you no longer need it or changed your mind, there's a $10 return shipping fee, deducted from your refund, and the prepaid label is included so there's nothing to pay upfront.

Yes, and exchanges are always free! If a part needs replacing, a longer strap, a foam layer, a clip, email us at support@kaizenkidz.com with your order number and a quick photo, and in most cases we'll mail you the replacement free of charge, with nothing to send back. If the whole unit needs swapping, start an exchange through our Returns & Exchanges page and we'll handle the rest, including free return shipping.

Your refund goes back to your original payment method as soon as your return parcel is scanned by the carrier, usually the same day you drop it off. Banks typically take a few business days to post it to your statement.

Don't start a return, there's nothing to send back! Email us at support@kaizenkidz.com and we'll track it down and make it right.

The Swim Pack has three removable foam layers. Your child starts with all three for maximum buoyancy, and as they meet their swim milestones you remove one layer at a time, 3, then 2, then 1, until they're swimming on their own. It grows with your swimmer instead of being outgrown, always with constant adult supervision along the way.

No. The Swim Pack is a learn-to-swim training aid, not a lifesaving device or a Coast Guard-approved life jacket. Adult supervision is required at all times when children are using our swim products, and newer swimmers should have hands-on support in the water.

Every facility sets its own rules. Many pools only allow PFDs (personal flotation devices, like life jackets) during open swim, but do welcome training aids during swim lessons or parent-and-tot sessions, so it's worth asking your pool. Lots of families also get great use at home, hotel, and community pools, anywhere a parent is in the water.

Non-toxic, hypoallergenic, closed-cell foam, which means it won't absorb pool water, get heavy, or grow mould.

Refer to our detailed size chart on each product page before ordering.

Color Kicks fit youth soccer cleats ranging from US size 8C–4Y.

The 3-2-1 Swim Pack is fully adjustable and buoyancy tested for children from 1 to 7+ years, up to 66 lbs (30 kg). If you need a longer strap, just email us at support@kaizenkidz.com.

Send us a message with your child’s age and weight, and we’ll recommend the best fit.

Join the restock waitlist on the product page and we'll notify you the moment it's back, or email us at support@kaizenkidz.com.

Absolutely! Reach out to support@kaizenkidz.com for wholesale pricing.

Yes! Sign up for our newsletter and get 10% off your first order.

Yes! Multi-packs of the Swim Pack are always discounted, and the savings apply automatically at checkout, no code needed.

Only one discount code can be applied per order.

We accept all major credit and debit cards, Apple Pay, Google Pay, and Link by Stripe, all processed securely.

Yes! All transactions are encrypted and processed securely through trusted payment gateways.

Sales tax is calculated automatically based on your shipping address.

Our store currently supports USD and CAD, with currency auto-selected by your location.

Email us at support@kaizenkidz.com or fill out our contact form.

We’re available Monday to Friday, 9 AM–5 PM EST.

Yes! Message us on Instagram or Facebook @kaizenkidz for quick help.

Kaizen Kidz Inc. is based in Pickering, Ontario, Canada.