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3-2-1 Swim Pack
3-2-1 Swim Pack

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Got Questions?
We’ve Got Answers.

Find quick answers about shipping, sizing, returns, and more. We’re here to make your Kaizen Kidz experience simple, clear, and worry-free.

Shipping
Where does Kaizen Kidz ship from?

All orders are shipped directly from our warehouse in Toronto, Canada.

How long will my order take to arrive?

Orders are processed within 1–2 business days. Shipping usually takes 3–7 business days within Canada and 5–10 days to the U.S.

Do you offer international shipping?

We currently ship across Canada and the U.S., with plans to expand internationally soon.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link to follow your package.

Returns
What is your return policy?

We offer a 30-day money-back guarantee. If you’re not completely satisfied, you can return your item for a full refund.

How do I start a return?

Email support@kaizenkidz.com with your order number, and our team will guide you through the process.

Are returns free?

Return shipping is free within Canada for eligible items.

Can I exchange a product?

Yes! If you need a different size or replacement, contact us and we’ll make it right.

Sizing
How do I choose the right size?

Refer to our detailed size chart on each product page before ordering.

What sizes do Color Kicks fit?

Color Kicks fit youth soccer cleats ranging from US size 8C–4Y.

What about the Swim Pack?

The 3-2-1 Swim Pack is fully adjustable and designed to fit children from 6 months up to 66 lbs (30 kg).

Still unsure?

Send us a message with your child’s age and weight, and we’ll recommend the best fit.

Inventory
What if a product is out of stock?

Don’t worry! You can join our restock waitlist to be notified as soon as it’s available.

How often do you restock items?

We restock our most popular products monthly. Seasonal items may vary.

Can I pre-order upcoming products?

Yes! You can sign up for early access to Color Kicks and other new launches.

Do you offer bulk orders for schools or swim programs?

Absolutely — reach out to partners@kaizenkidz.com for wholesale pricing.

Discounts
Do you have a welcome discount?

Yes! Sign up for our newsletter and get 10% off your first order.

Do you offer bundle discounts?

Occasionally! Keep an eye out for special promotions and seasonal bundles.

Can I use more than one discount code?

Only one discount code can be applied per order.

Do you have a referral program?

Coming soon — earn rewards for sharing Kaizen Kidz with friends!

Payments
What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes! All transactions are encrypted and processed securely through trusted payment gateways.

Do you charge sales tax?

Sales tax is calculated automatically based on your shipping address.

Can I pay in another currency?

Our store currently supports USD and CAD, with currency auto-selected by your location.

Contact
How can I reach your team?

Email us at support@kaizenkidz.com or fill out our contact form.

What are your support hours?

We’re available Monday to Friday, 9 AM–5 PM EST.

Do you have social media support?

Yes! Message us on Instagram or Facebook @KaizenKidzOfficial for quick help.

Where are you located?

Kaizen Kidz Inc. is based in Toronto, Ontario, Canada.

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Let’s Help Your Child Learn, Grow, and Play with Confidence

Whether it’s mastering their first swim or learning the perfect kick, Kaizen Kidz products are designed to build real skills and lifelong confidence — one milestone at a time.

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What Parents Are Saying About Kaizen Kidz

See what real families and swim coaches are saying about the 3–2–1 Swim Pack.

Contact via Email

support@kaizenkids.com

Contact via Phone

416-888-7431