Shipping policy

Shipping Policy

Shipping is free on every order to Canada and the United States — no minimums, no surprises at checkout.

Where we ship
We currently ship within Canada and to the United States.

Duties and taxes
We cover all duties and import fees on orders shipped to the U.S., so there's nothing to pay on delivery. Applicable state and local sales taxes are calculated at checkout.

Processing time
We aim to process and ship orders within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. During launches or busy periods this may take slightly longer, and we'll email you if there's a delay.

Delivery time
Once shipped, orders typically arrive within 2–4 business days in Canada and 4–8 business days in the United States. Remote, northern, and rural addresses may take longer. Delivery estimates are provided by the carrier and aren't guaranteed — we're not responsible for delays caused by third-party carriers or customs processing.

Tracking
You'll receive a confirmation email with tracking as soon as your order ships. If you haven't received tracking within 3 business days of ordering, email support@kaizenkidz.com.

Damaged, lost, or misdelivered orders
If your order arrives damaged, email support@kaizenkidz.com with photos and we'll make it right at no cost to you. If your order never arrived or was delivered to the wrong address, contact us directly rather than starting a return.

Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we'll reship it once you confirm the correct address.

Returns
Returns and exchanges are handled through our returns portal — see our Returns & Exchanges page for full details.

Questions?
Email support@kaizenkidz.com and we'll aim to get back to you within 1–2 business days.